Please be advised that gofacecards.com has a no returns policy because of the nature of our personalized products. However, if something doesn't look right or is defective, we'll rectify the situation for you immediately.
BEFORE PRODUCT RECEIVED
Order cancellations are allowed up to 1 hour after your order. Anything thereafter will require a 30% re-stocking fee. The reason for this is because we start working on your order as soon as we can, a 30% restocking fee will go toward the time put into starting order fulfillment.
On some occasions, we'll be able to refund / cancel an order beyond 1 hour at no cost to you. It just depends. Emails us.
While we will do all we can to ensure your order is delivered we cannot be responsible for conditions beyond our control such as severe weather, customs and border issues (for international shipments), service interruptions, etc.
We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
AFTER PRODUCT RECEIVED
Because these are one of a kind products with a picture of your pet, we do not offer refunds. All sales are final.